Archive for September, 2012

Setting Up Gecko Monitor Remote Email Reporting

Tuesday, September 25th, 2012

To set up remote email reporting make sure ‘Send logs via E-Mail’ is checked and enter the email address you would like to send the reports to in ‘Send mails to:’

You will need to enter your SMTP details to allow Gecko to send the reports. If your email account is with Gmail you can leave the settings as they are and enter your email address and password. If you use a different email service please use the settings below. Gecko Monitor needs this information because it uses your account to send and receive the logs, so that no sensitive information is sent via us.

IMPORTANT: If you have entered all of your credentials and you are not receiving the test email, please set up a new Gmail account (http://www.gmail.com) and use that. Older email accounts sometimes block the sending of third party emails.

If you’re uncomfortable with entering this information you can set up a new free email account with gmail or hotmail and use that to send the reports. 

If your email account is with Gmail the settings should be:

SMTP server: smtp.gmail.com | SMTP port: 465 | Username: Your email address| Password: Your email accounts password

If your email account is with Hotmail the settings should be:

SMTP server: smtp.live.com | SMTP port: 587 | Username: Your email address | Password: Your email accounts password

If your email account is with Yahoo the settings should be:

SMTP server: smtp.mail.yahoo.com | SMTP port: 995 | Username: Your email address | Password: Your email accounts password

Remember to click ‘Send test mail’ to check your settings and check for email in your inbox. The reports will be attached to the mail as an attachment.

If you’re still not receiving the reports, Windows Firewall maybe blocking Geckos email function. Please follow these instructions to add Gecko to the Firewalls allowed list:

1. Open the control panel by going to ‘My Computer’ then ‘Control Panel’. Once there open ‘Windows Firewall’

2. Click ‘Allow an app or feature through Windows Firewall’ (This option may be phrased differently depending on your version of Windows)

3. Click ‘Change settings’ followed by ‘Allow another app…’ (again this maybe phrased differently)

4. Click browse…

5. Browse to:

C: > Windows > SysWOW64 > Catroot > {GEC0AA…
or if using 32bit Windows: C: > Windows > System32 > Catroot > {GEC0AA…

and click ‘Open’

6. Click ‘Add’

7. Click ‘Ok’ and you’re done. Now go back to Gecko Monitor and try sending a test email.

If you’re still having issues please contact us.

 

Add Keylogger to AVG Exceptions

Friday, September 21st, 2012

If you’re having issues with Gecko Monitor or any other Keylogger and are using AVG, you’ll want to add the Keylogger to the anti-virus exceptions list. This should also help if you’re having trouble sending logs via email. To add a program to the AVG exceptions list follow the instructions below:

1. Right click the AVG logo (the Yellow, Blue, Green & Red) square in the bottom right hand corner of your task bar.

2. Click ‘Open AVG User Interface’

3. Click ‘Tools’, followed by ‘Advanced Settings…’

AVG screen shot 1

4. Click the ‘+’ symbol next to ‘Resident Shield, followed by clicking ‘Exceptions’

AVG screenshot 2

5. Click ‘Add Path’

AVG screenshot 3

6. Now navigate to your Keyloggers folder and click OK to add the entire folder to the exceptions list. If you’re using Gecko Monitor (you really should be! If you’re not you can download the free trial here) the folders path is:

C: > Windows > SysWOW64 > Catroot > {GEC0AA…

or if you’re using 32 bit Windows and can’t find the above folder:

C: > Windows > System32 > Catroot > {GEC0AA…

Remember to add the entire folder to the exceptions list.